📌If your order has not arrived by the estimated delivery time, please feel free to let us know via private message. A number of factors can influence mail speeds (weather, holidays, pandemics, etc), so we may ask that you wait an additional 7 days- just in case your order is caught up at a sort facility. If after 7 days your order has not arrived, we will do everything we can to assist you with contacting your postal service to locate your order and begin discussions for next steps.

📌If your address was not entered correctly at the time of purchase, your package may be marked as “Undeliverable” and will usually be shipped back to us. Once we receive your return order, we will request an edited address to re-ship your order. In the event of a re-shipment due to an incorrect address, you are responsible for the additional shipping charges.

📌USPS tracking numbers for International orders only update within the United States, so once they leave the USA, the tracking can no longer be updated. From this point, your tracking will not update until the order has been delivered. Because of this, when the order leaves the USA, it may appear on your tracking that the order has stopped moving at one of the larger US sort facilities. This does not mean that your package isn’t moving. It simply means that your order has left the USA and is on its way to your country.
📌If, however, your order does appear to be substantially delayed, please don’t hesitate to message us via Etsy so that we can work towards a solution.

📌Some countries require a Duty Fee, Tax, or Customs Charge before an order can be delivered. These charges are somewhat random, relatively infrequent, but are 100% the buyer’s responsibility- as you are the recipient of the mail. This is not an additional shipping charge, nor are we responsible for covering your taxes and duty fees. Please be aware of the individual taxes, duty fees and customs charges for your specific country.

📌Requests to mark orders as “Gift” on our customs forms to avoid your possibility of paying a customs fee or tax will be ignored. Marking purchased goods as “Gifts” is extremely illegal. Please be aware of the individual taxes, duty fees and customs charges for your specific country.

📌To track your shipped order, visit the tab labeled “Purchases and Reviews” within your Etsy account. Within this tab, you’ll find all of your existing orders, as well as your tracking. You can also click HERE: https://www.etsy.com/your/purchases?ref=hdr_user_menu

📌USPS tracking numbers for International orders only update within the United States, so once they leave the USA, the tracking can no longer be updated. From this point, your tracking will not update until the order has been delivered. Because of this, when the order leaves the USA, it may appear on your tracking that the order has stopped moving at one of the larger US sort facilities. This does not mean that your package isn’t moving. It simply means that your order has left the USA and is on its way to your country.

📌We don’t goof often, but if we do, we will always take care of the issue for you. If for any reason your order is incorrect, please don’t hesitate to let us know within 14 days so that we can fix your order ASAP. Excellent customer Service is always our number one goal.

📌We do accept custom orders for special items, please reach out to us with what you are looking for. We are always glad to help if we can.

📌If for any reason your package arrives damaged, please send us a photo of the package and damaged item within 14 days of its arrival. Many purchases include insurance, so photos are needed in order to assess the damage and file a claim. Once we assess the damage of your package, we will work with the USPS to file a claim and also work with you to begin a new order.

📌 Want to save 20% on your order? Join the Platinum VIP club to receive an automatic coupon code for your next purchase! Claim your coupon here: https://atreasuredhome.com

📌Unfortunately, Etsy does not allow coupon codes to be combined.